Frequently Asked Questions
All your questions about pajok,
answered in one place
From opening an account to bKash deposits, bonus terms, cricket betting, and security — every question you have about pajok is answered here in clear English.
pajok is a trusted online casino and sports betting platform for players in Bangladesh. Whether you are new or experienced, questions come up every day. On this page we have answered 25 questions across five categories in straightforward English. bKash, Nagad, and Rocket are supported as payment methods, with a minimum deposit of just ৳200. If your question is not listed here, our Bengali-speaking team is ready 24/7 on live chat.
Account and Registration
Answers to the most common questions about opening a new account, login issues, and managing your profile.
To open an account at pajok you need an active mobile number, an email address, and a valid national ID card. The registration process is simple and quick — it takes just a few minutes. You must be at least 21 years old. Registering with accurate and truthful information speeds up the account verification process and ensures smooth deposits and withdrawals.
pajok is a responsible platform. Users must be at least 21 years old to register and play. A national ID card or passport may be required for age verification. Accounts belonging to underage users are closed immediately, and the handling of any deposited funds is determined in accordance with our policy.
No, each person is allowed only one account at pajok. Any attempt to open multiple accounts using the same mobile number, email, or ID will be detected and all associated accounts will be suspended. If you have a problem with an existing account, contact support via live chat.
If you have trouble logging in, first use the password reset option. A reset link will be sent to your registered email. Check your spam folder. If the problem persists, contact our support team in Bengali via 24/7 live chat — they will assist you promptly.
Name and date of birth cannot be changed after registration because this information is used for identity verification. To update your mobile number or email, contact support via live chat. If KYC verification is already complete, the process will be faster and easier.
Deposits and Withdrawals
Detailed information about deposit and withdrawal times, limits, and fees for bKash, Nagad, and Rocket.
A deposit from bKash to pajok is credited to your account within just a few minutes. Deposits are generally instant. In rare cases there may be a slight delay due to network issues. If your balance has not arrived within 15 minutes, contact live chat with your transaction ID.
The minimum deposit amount at pajok for all payment methods is ৳200. This limit applies to all three methods — bKash, Nagad, and Rocket. Deposits below this amount are not possible. To activate the welcome bonus, your first deposit must be at least ৳200.
Yes, in addition to bKash, you can deposit and withdraw at pajok using Nagad and Rocket as well. The minimum deposit for all three methods is ৳200 and the minimum withdrawal is ৳500. Withdrawal requests are generally processed within 5-30 minutes. You are free to choose whichever method you prefer.
Withdrawal requests from pajok are generally processed within 5-30 minutes. Having your account verified speeds up the process. Additional security checks may be required for large withdrawal amounts. The minimum withdrawal amount is ৳500.
pajok does not deduct any extra charges on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard service charges. These charges are set by the respective provider's own policy and are outside our control.
Games and How to Play
Frequently asked questions about cricket betting, slots, live casino, and mobile gaming.
To place cricket bets at pajok, first log in to your account and go to the cricket section. Choose your preferred match, select the market type, and enter your bet amount. BPL, IPL, T20 World Cup, and various other international series are covered. With live betting you can also place bets while a match is in progress.
To bet on BPL matches, go to pajok's cricket section and find the BPL series. Various markets are available for each match — match result, innings score, wickets, and much more. Live betting odds update in real time. It is wise to read the rules and terms before placing a bet.
In pajok's slots section, you'll find popular games including Fortune Tiger, Gates of Olympus, and Sweet Bonanza. Open your preferred game, set your bet size, and spin. Many games have a demo mode where you can practice for free. Check each game's pay table for more details.
Yes, all pajok games — slots, live casino, cricket betting — work fully on mobile. No separate app download is needed; you get the full experience right from your mobile browser. With a stable internet connection, gameplay is smooth and seamless. Works on both Android and iOS devices.
RTP (Return to Player) is the average percentage of total bets that a game returns to players over the long run. It is a theoretical figure — results can vary from session to session. Generally, a higher RTP means a lower house edge over the long term. A game's volatility also affects how much risk you take on.
Bonuses & Promotions
Answers to all questions about the welcome bonus, wagering requirements, VIP cashback, and ongoing promotions.
Open a new account at pajok and get a 120% bonus on your very first deposit, up to ৳5,000. That means if you deposit ৳1,000, you can start playing with ৳2,200 in total. Your account must be verified to receive the bonus. The bonus is added automatically — no separate code needed.
The wagering requirement for pajok's welcome bonus is 20 times (20x). This means you need to place bets equal to 20 times the bonus amount before it becomes withdrawable. For example, for a ৳1,000 bonus, you would need to place a total of ৳20,000 in bets. The requirement must be completed within a specified time limit.
Simply open an account at pajok and start playing to be automatically enrolled in the VIP program. There are five tiers — Bronze, Silver, Gold, Platinum, and Diamond. The more you play and stay active, the higher you climb, and the more benefits you receive. No separate application is required.
pajok VIP members receive weekly cashback based on their tier: Bronze 0.2%, Silver 0.3%, Gold 0.5%, Platinum 0.6%, Diamond 0.8%. Cashback is credited to your account at a set time each week. It can be withdrawn directly or used to continue playing.
To stay informed about new pajok promotions and offers, check the promotions section of the website regularly. Important updates are sent to your registered email and mobile. Special offers may be available during Eid, Pohela Boishakh, and major cricket seasons. You can also ask via live chat.
Security & Responsible Gaming
Detailed answers to questions about your data protection, self-exclusion, betting limits, and support.
pajok uses SSL encryption technology to keep your personal information and financial transactions secure. All games are run on fair play principles. Our systems go through regular security checks to ensure your experience remains transparent and reliable.
Yes, pajok takes responsible gaming seriously. If you feel that gaming is becoming a problem for you, you can contact us via live chat to set up a temporary or long-term self-exclusion. The process is completely confidential. Visit our responsible gaming page to learn more.
pajok offers deposit limit setting as a responsible gaming tool. To activate this feature, let the support team know via live chat. Once a limit is set, a cooling-off period may apply before it can be increased — this is designed to keep you protected.
pajok is committed to protecting your personal information. We have a clear policy on sharing data with third parties. Read our privacy policy for full details. For any concerns, contact us via live chat or at [email protected].
pajok's support team is available 7 days a week, 24 hours a day in Bengali via live chat. For any issue — deposits, withdrawals, account, or game related — just reach out directly on live chat. You can also contact us by email: [email protected]. Service operates on Bangladesh Standard Time (BST).
Still have questions? Contact support
Our Bengali-speaking support team is by your side day and night. Chat with us directly on live chat or send an email.
Live Chat Support
Get instant support in Bengali, 24/7. No waiting required.
Email Support
[email protected] — email us for any detailed questions.
Hours of Operation
Every day, around the clock — on Bangladesh Standard Time (BST).
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