pajok Privacy Policy

1 Introduction

pajok is a trusted online casino and sports betting platform in Bangladesh. We believe that protecting our users' privacy is one of our highest responsibilities. This privacy policy has been prepared to clearly inform you how pajok collects your personal information, why it collects it, how it uses it, and under what circumstances it may share it with third parties.

This policy applies to all pajok services, the website (pajok.cam), and mobile platforms. By registering on our platform or continuing to use our services, you consent to the terms of this privacy policy. We ask that you read this policy carefully and contact our support team if you have any questions.

2 What Information We Collect

pajok collects various types of information that are necessary to provide, improve, and secure our services. Details are described below:

2.1 Registration Information

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Preferred currency and language
• Password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

The following information may be required during the identity verification process to ensure platform security and prevent fraud:

• National ID (NID) or passport copy
• Birth registration certificate
• Proof of current address
• Proof of ownership of payment method

2.3 Financial Transaction Information

For deposits and withdrawals, we record detailed transaction information, including the transaction amount, date, payment method used (bKash, Nagad, Rocket), and transaction ID.

2.4 Technical Information

To improve your browsing experience and ensure platform security, we automatically collect the following information:

• IP address and device type
• Browser name and version
• Operating system information
• Cookies and session data
• Website usage history and page visit logs
• Device location (only after consent is given)

2.5 Gaming Activity

Information about your gaming sessions, betting history, win/loss records, and VIP level progress is stored in our system.

3 Purpose of Data Use

pajok uses collected information only for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To ensure gaming, betting, financial transactions, and customer support.
• Identity Verification: To complete the KYC process to prevent fraud and money laundering.
• Communication: To send important updates, transaction confirmations, and support messages.
• Promotional Communication: To send bonus offers and promotional information where you have given your consent.
• Platform Improvement: To analyse user experience and improve the quality of our services.
• Legal Obligations: To comply with applicable laws and regulations and to assist in resolving disputes.
• Responsible Gaming: To identify patterns of excessive gaming and provide support.

4 Data Sharing with Third Parties

pajok does not sell your personal information to any third party. However, some information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with selected technology partners for the operation of our platform, including payment processing companies, game software providers, and data security specialists. These organisations only receive access to the information necessary for their specific services and are required to comply with pajok's privacy standards.

4.2 Legal Obligations

It may be necessary to disclose information in response to applicable laws of Bangladesh, court orders, or valid requests from government authorities. In such circumstances, we will provide only the information that is legally required.

4.3 Fraud and Crime Prevention

If suspicious financial activity, money laundering, or other illegal activity is detected, information may be shared with the relevant authorities.

5 Cookies Policy and Tracking

The pajok.cam website uses various types of cookies and similar technologies that improve your browsing experience and ensure the smooth operation of the platform.

5.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are used to maintain login sessions, manage security tokens, and save your preferred language. These cookies cannot be disabled because the service will not function properly without them.

5.2 Functionality Cookies

These cookies are used to remember your preferences, such as language settings, game layout preferences, and display options.

5.3 Analytics Cookies

Used to monitor website performance and improve the user experience. These cookies collect anonymous statistical data.

You can control or delete cookies by going to your browser settings. Please note, however, that disabling certain cookies may limit the functionality of the website.

6 Data Security Measures

pajok uses industry-standard technology and processes to protect your personal information. Our security framework consists of the following layers:

6.1 Technical Security

• SSL (Secure Sockets Layer) encryption — TLS 1.3 protocol used for all data transfers
• End-to-end encryption of sensitive information
• Password hashing and salting technology (bcrypt)
• Two-Factor Authentication (2FA) option
• Automated alerts for suspicious login attempts
• Firewall and DDoS protection

6.2 Administrative Security

• "Need-to-know access" policy for staff
• Regular security training and awareness programmes
• Third-party security audits
• Incident response plan and data breach protocol

6.3 Physical Security

• Data stored in secure data centres
• Multiple backup copies of data stored in different locations
• Controlled physical access

7 Data Retention Period

pajok retains your personal information only for as long as necessary. Retention periods are determined according to the following policy:

• Active Account Data: For the entire period your account remains active.
• Financial Transaction Records: A minimum of five years as required by law.
• KYC Documents: A minimum of five years after account closure.
• Cookies and Session Data: Session cookies are deleted when the browser is closed; persistent cookies for a maximum of 12 months.
• Customer Support Communications: A maximum of three years after resolution.
• Marketing Consent Records: Two years after consent is withdrawn.

After the specified period, your information is securely deleted or anonymised in such a way that it can no longer be linked to any individual.

8 Your Rights and Choices

You have the following rights regarding your personal information, and pajok respects these rights:

8.1 Right of Access

You may request at any time to know what information pajok holds about you. We will provide a copy of the information within a reasonable time of receiving your request.

8.2 Right to Rectification

If any of your information is incorrect or outdated, you may request that it be corrected. You can update much of your information yourself through your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. Please note, however, that we may need to retain some information due to legal obligations.

8.4 Right to Restrict Processing

You can request to limit the processing of your information for specific purposes, such as opting out of marketing communications.

8.5 Right to Withdraw Consent

You can withdraw previously given consent at any time. This will not affect prior processing, but will stop future processing.

9 Protection of Minors

pajok is a service intended only for individuals aged 21 or older. We do not knowingly collect, store, or process personal information of any minor.

Age verification is a mandatory step in the registration process. If we become aware that information of a minor has been collected, we will immediately close that account and delete all associated data.

For more information on responsible gaming, please visit our Responsible Gaming page.

10 Policy Changes and Updates

pajok reserves the right to change or update this privacy policy at any time. Changes take effect as soon as they are published on the website.

For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a clear notice on the website's main page
• Pop-up notification at the time of account login

Continued use of our service after any changes will be considered as your acceptance of the updated policy. We advise you to review this page regularly.

The "Last Updated" date shown at the top of this policy always indicates the date of the most recent change.

11 Contact Us

Feel free to contact us for any questions, concerns, or requests related to this privacy policy. Our dedicated privacy team is always ready to assist you.

You can also read our other important policies: Terms & Conditions, Responsible Gaming and FAQ.