pajok Terms and Conditions

1. General Terms

These terms and conditions ("Agreement") form a legally binding agreement between pajok ("we", "our", "platform") and the user of the platform ("you", "user"). pajok operates an online casino and sports betting service for users in Bangladesh.

By using our website https://pajok.cam you are agreeing to these terms and conditions. This agreement will be governed in accordance with the applicable laws of Bangladesh.

1.1 Scope of Service

pajok provides the following services:

• Online slot games and live casino
• Cricket betting (including BPL, IPL, T20 World Cup)
• E-sports betting
• Big Hammer and other special games
• Payment services via bKash, Nagad, and Rocket

1.2 Applicability of Terms

These terms and conditions apply together with our Privacy Policy and Responsible Gaming Guidelines. Those policies are considered an integral part of this agreement.

2. Account Registration

To participate on the pajok platform, you must create a valid account. Each user may hold only one account. Any attempt to create multiple accounts is a direct violation of our rules and may result in account closure and forfeiture of funds.

2.1 Registration Requirements

• All information provided at the time of registration must be true, accurate, and complete
• Name, date of birth, and contact details must match your official government-issued ID
• Any changes to contact information must be reported to us immediately
• Your account login credentials and password must be kept strictly confidential
• Operating an account on behalf of another person is not permitted

2.2 Identity Verification (KYC)

For large withdrawal amounts or in certain circumstances, pajok reserves the right to verify a user's identity. This process may require submission of a national ID, passport, or other official documents. Withdrawals may be held until verification is complete.

3. Eligibility and Age Requirement

The following eligibility conditions must be met to participate on the pajok platform. These conditions are non-negotiable and no exceptions are possible.

• The user must be 21 years of age or older
• The user must be a legally competent individual
• It is the user's own responsibility to confirm that online gaming is not legally prohibited in the region from which the service is being accessed
• Operating an account on behalf of another person is not permitted
• Assisting minors in using the platform is strictly prohibited

We are deeply committed to protecting minors. Valid identification may be requested at any time for age verification. If there is suspicion that a user is underage, the account will be suspended immediately.

4. Deposits and Withdrawals

pajok ensures safe and fast financial transactions through Bangladesh's popular mobile banking methods. All transactions are secured with SSL encryption technology.

4.1 Deposits

• Minimum deposit amount: ৳200 (by any method)
• Accepted payment methods: bKash, Nagad, Rocket
• Once a deposit is successfully completed, it is generally credited to the account within a few minutes
• Only payment accounts registered in your own name may be used

4.2 Withdrawals

• Minimum withdrawal amount: ৳500
• Standard withdrawal processing time: 5 to 30 minutes
• Withdrawal request processing times may vary for various reasons
• Withdrawals can only be made to the same payment method used for the deposit
• Large withdrawal amounts may be held if identity verification has not been completed

4.3 Prevention of Financial Crime

pajok is firmly committed to preventing money laundering and financial fraud. If suspicious financial activity is detected, we reserve the right to notify the relevant authorities and the associated account will be suspended immediately.

5. Bonuses and Promotional Offers

pajok offers various bonuses and promotional offers to its users. These bonuses are provided subject to specific conditions, and the terms must be read carefully before use.

5.1 Welcome Bonus

• 120% bonus on the first deposit, up to a maximum of ৳5,000
• Wagering Requirement: 20 times the bonus amount
• The bonus can only be claimed once — per user and per household
• Restrictions on withdrawals may apply while a bonus is active
• Winnings earned with bonus funds must meet the wagering requirement before withdrawal

5.2 VIP Program and Cashback

pajok operates a five-tier VIP program. Each tier provides the following weekly cashback benefits:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.3% weekly cashback
• Gold: up to 0.5% weekly cashback
• Platinum: up to 0.6% weekly cashback
• Diamond: up to 0.8% weekly cashback

5.3 General Bonus Terms

• Misuse or strategic exploitation of bonus offers is prohibited
• pajok reserves the right to modify or cancel bonus offers at any time without notice
• If a user misuses any promotional offer, the bonus and associated winnings may be forfeited
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met

6. Gaming Rules

All users participating on the pajok platform must play fairly and honestly. Fraudulent activity, automated betting via software, or any form of manipulation is strictly prohibited.

6.1 Prohibited Activities

• Betting through bots, automated software, or artificial intelligence
• Using multiple accounts to claim bonus benefits
• Any attempt to manipulate game outcomes
• Colluding with other users to influence the betting system
• Attempting to gain an advantage by exploiting technical vulnerabilities of the platform

6.2 Game Results and Disputes

Our games use third-party certified Random Number Generator (RNG) technology. All game results are independent and unbiased. If a dispute arises over any game result, pajok's decision will be considered final.

If an abnormal payout occurs due to a technical error, pajok reserves the right to void that transaction.

7. Account Closure and Suspension

pajok reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• If any clause of these terms and conditions is violated
• In cases of providing false or fraudulent information
• Suspicious financial transactions or attempts at money laundering
• Operating multiple accounts or misusing bonuses
• An account being operated by a minor
• Technical manipulation or fraudulent activity

7.1 Voluntary Account Closure

If a user wishes to close their account, they may contact our support team at any time. All pending bets must be settled before the account is closed, and any valid balance may be withdrawn.

8. Responsible Gaming

pajok believes in responsible gaming. We want our users to play for entertainment and enjoy themselves within their limits. If signs of online gaming addiction appear, action should be taken immediately.

• Do not wager money beyond your means
• Do not play emotionally in an attempt to recover lost money
• Do not play while under the influence of alcohol or drugs
• Take regular breaks and set time limits
• Do not hide your gaming habits from family and friends

For detailed information on responsible gaming, please read our Responsible Gaming Guidelines. Contact our support team to set up self-exclusion or deposit limits.

9. Privacy and Data Protection

pajok places the highest importance on protecting your personal information. All data stored on our platform is secured with SSL encryption technology.

• Your personal information is not sold to third parties
• Information is used only to improve services and fulfill legal obligations
• Payment information is never stored directly on our servers
• Users are provided the facility to review and correct their personal information upon request

For detailed information on how we use your data, please read our Privacy Policy.

10. Limitation of Liability

pajok provides services on an "as is" basis. pajok will not be liable for any compensation in the following circumstances:

• If a game is interrupted midway due to technical issues, server outages, or internet connection failures
• In the event of failure by a third-party service provider (payment gateway, game provider)
• For issues related to the user's own device or network
• Uncontrollable circumstances (force majeure) such as natural disasters, cyberattacks, or government restrictions
• Losses arising from the user's login credentials being disclosed to a third party

We always strive to improve the quality of our services and are committed to resolving any technical issues as quickly as possible.

11. Changes and Amendments

pajok reserves the right to change, modify, or update these terms and conditions at any time. Changes will take effect as soon as they are published on the website.

• In the case of important changes, an attempt will be made to notify users via email
• Continued use of the platform after changes will be considered as acceptance of the new terms and conditions
• If you do not agree with the revised terms, you have the option to close your account
• Confirm the latest version by checking the "Last Updated" date at the top of the page

It is recommended that you visit this page regularly to stay informed about the latest terms and conditions.

12. Contact and Complaints

If you have any questions, concerns, or complaints regarding these terms and conditions, our support team is always ready to assist.

12.1 Complaint Resolution Process

• First, let us know about the issue through our 24/7 live chat
• If the issue is not resolved via live chat, write to us in detail by email
• For complaints submitted by email, a response will generally be received within business days
• While an investigation into your complaint is ongoing, we will keep you updated regularly

12.2 Contact Methods

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week through the website (in Bengali)